Frequently Asked Questions

• How do I open a BookMaker account?
• How do I deposit funds into my Bookmaker account?
• Is there a fee for using my credit card?
• What currencies can I use to fund my account?
• How do I receive my deposit bonus?
• What bonuses or incentives do you have?
• How do I collect my winnings?
• Does my payout come back using the same deposit method I made?
• Is there a minimum amount required to open a BookMaker account?
• Is my personal information secure and confidential?
• Do I have to pay taxes on my winnings?
• How old do I have to be to use your service?
• What sports can I wager on?
• What types of wagers does BookMaker.com offer?
• What are the minimum and maximum wagers?
• How can I change or cancel wagers?
• Is gambling on the internet legal?
• How much does the membership cost?
• Do I have to submit a new Credit Card Authorization Form every time I use my credit card?
• Where is BookMaker.com located?
• So, Are you just another Sportsbook?
• What is BookMaker.com?
• What are the hours of operation?
• If I have a question that is not answered in the FAQ, what should I do?

Question:

How do I open a BookMaker account?

Answer:

Opening an account is fast and easy. Just complete the Sign-Up form. You can choose your own password, but your pin will be given to you. By phone, simply call 1-866-9-BOOKMAKER (1-866-926-6562), and our courteous customer service staff will be happy to assist you in opening your account. It just takes minutes.

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Question:

How do I deposit funds into my Bookmaker account?

Answer:

BookMaker.com offers a wide variety of methods to deposit funds into your BookMaker.com account. For a complete listing and description of deposit methods, please see our Deposits section.

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Question:

Is there a fee for using my credit card?

Answer:

There is no fee charged when using your credit card to deposit funds with BookMaker.com. All transactions appear as purchase and we absorb any and all processing fees.

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Question:

What currencies can I use to fund my account?

Answer:

You may fund your BookMaker.com account using Euro, GBP , US Dollar, CDN Dollar, Swedish Krone, or Norwegian Krone. When you first register for a BookMaker.com account, you will be asked to select a currency. Please select carefully as it is not possible to change currency information once your account is funded.

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Question:

How do I receive my deposit bonus?

Answer:

You must contact Customer Service within 24 hours of making your deposit to request your bonus(es) by calling 1-866-9-BOOKMAKER, emailing cs@bookmaker.com, or live online chat.

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Question:

What bonuses or incentives do you have?

Answer:

In our constant effort to provide our customers with the best possible wagering experience, BookMaker.com offers a variety of seasonal bonus offers and special promotions to our customers. For a latest bonuses and offers, please see our Current Promos section, or call toll free 1-866-9-BOOKMAKER (1-866-926-6562) to speak with a customer service representative.

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Question:

How do I collect my winnings?

Answer:

Payouts are processed Mon-Fri, 9-5pm EST. Simply call 1-866-9-BOOKMAKER (1-866-926-6562) to request you payout over the phone, or email cs@BookMaker.com. For a complete listing of the ways you can receive your winnings, see our Payouts section. BookMaker.com will always first credit back your original purchase to the account from which you had made the initial deposit, be it PrePaid ATM, Visa, or checking account (Citadel). Any additional amounts can be paid as you choose from the options listed in the Payouts section. Please see our Payouts Request Policies for more information.

Note: Due to changes in Visa and Mastercard policies, BookMaker.com may be unable to return funds back to your credit card.

However, before any payout is processed, you will be required to complete and fax (1-888-473-9257) a Credit Card Authorization Form and documentation for each card used.

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Question:

Does my payout come back using the same deposit method I made?

Answer:

This payout option is currently not available for all deposit methods offered by BookMaker.com. For more information on available deposit and payout options, please contact our client services department at cs@BookMaker.com or call us at 1-866-9-BOOKMAKER (1-866-926-6562).

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Question:

Is there a minimum amount required to open a BookMaker account?

Answer:

Online there is no minimum. Over the phone there is a $25 minimum. (or currency equivalent)

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Question:

Is my personal information secure and confidential?

Answer:

BookMaker.com strives to ensure the integrity and security of its client's personal information by using the most advanced security technology available.Our clients can be confident that any transaction you make online, as well as your personal data, will remain completely confidential.

Account Security: BookMaker.com keeps records available upon request for every transaction and wager made for a period of not less than 90 days. Any and all information requests may be sent to cs@BookMaker.com.

Customer Information: BookMaker.com collects no personal information that does not pertain to the purpose of providing customer service. We strive to safeguard all personal information in an accurate and complete format and will not ever use it for any other purpose without your prior consent.

There will never be any sale or trading of personal information provided to us by the customer, including addresses, email, and phone numbers.

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Question:

Do I have to pay taxes on my winnings?

Answer:

BookMaker.com does not, and will not, provide any details regarding your BookMaker.com account to any third party. It is completely your decision to declare winnings or losses to the proper authorities in your tax jurisdiction.

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Question:

How old do I have to be to use your service?

Answer:

You must be at least 18 (eighteen) years old to use our services.

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Question:

What sports can I wager on?

Answer:

BookMaker.com offers wagering on all major sporting events, including Football, Basketball, Baseball, Hockey, Soccer, Tennis, NASCAR, Golf, Horse Racing, Boxing, Rugby, Formula 1 Racing, and much more. We also offer wagering on Politics, Academy Awards, Grammys, Reality TV shows, and much much more. For a complete listing of what sports are currently available for wagering, see our Betting Lines.

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Question:

What types of wagers does BookMaker.com offer?

Answer:

BookMaker.com offers the widest variety of wager types and propositions including: Wagering Types: sides, totals, parlays, teasers, if-bets, reverses, futures, and more.

• NFL Wagering: 1st & 2nd Halfs, Quarter lines, team totals, propositions
• NBA: 1st & 2nd Halfs, Quarter lines, team totals, propositions
• NHL: Canadian line, puck line, money lines, period lines
• MLB: 1st & 2nd Halfs, run lines, reverse run lines, propositions
• NCAA: 1st & 2nd Halfs, quarter lines, team totals, propositions
• Golf: pick the winner, match-ups, stroke lines, propositions
• Boxing: over or under, pick the round, decision propositions
• Tennis: individual odds to win, match-up odds
• Nascar: pick the winner, match-ups, top three, propositions
• Horses: Win, Place, Show, Exactas,Daily Doubles, Quinellas, Trifectas, Superfectas, Pick3. Pick 4 and House Q’s on all major horse racing events.
• And much more

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Question:

What are the minimum and maximum wagers?

Answer:

BookMaker.com caters to recreational players and high rollers alike. Our minimum wager online is $5, and $50 over the phone. Our maximum wager is $5,000 online, and $20,000 over the phone. However, higher limits, for our high-end clients, are routinely made upon request.* *amounts in USD or the equivalent in other currencies.

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Question:

How can I change or cancel wagers?

Answer:

Customers are not allowed to cancel or change any wager once it has been entered online.

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Question:

Is gambling on the internet legal?

Answer:

BookMaker.com is fully licensed by the Government of Costa Rica to accept wagers over the internet and phone. To determine the legality of internet gambling in your jurisdiction, you should consult your local governmental authorities or a qualified attorney.

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Question:

How much does the membership cost?

Answer:

ZERO, BookMaker.com doesn't charge and will not charge any membership fee EVER.

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Question:

Do I have to submit a new Credit Card Authorization Form every time I use my credit card?

Answer:

No. However, before any payout is processed, you will be required to complete and fax (1-888-473-9257) a Credit Card Authorization Form and documentation for each card used.

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Question:

Where is BookMaker.com located?

Answer:

BookMaker.com is located in San Jose, Costa Rica and is fully licensed by the Government of Costa Rica to accept wagers by telephone or internet.

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Question:

So, Are you just another Sportsbook?

Answer:

We proudly say that we are not just "another" sportsbook. BookMaker.com is THE Online Betting Entertainment Center and by far the Best in America. You are sticking simply with the best, PERIOD! For your gambling entertainment purposes, BookMaker.com offers : Sportsbook, Racebook, Virtual Horse Racing, Casino Games, Poker Tournaments, Wireless Wagering, Office Pools, Cash Skill Games, Parlay Cards, Updated Sports News, and much more.

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Question:

What is BookMaker.com?

Answer:

BookMaker.com is a recognized industry leader since 1996. BookMaker provides safe, legal, and secure betting on major sporting events, as well as horse racing, casino, and poker entertainment, from any location in the world, 24 hours a day 7 days a week. BookMaker.com is by far the best legally online sports betting and entertainment center of America. Bonded and fully licensed by the Government of Costa Rica.

Note: Due to changes in Visa and Mastercard policies, BookMaker.com may be unable to return funds back to your credit card. However, before any payout is processed, you will be required to complete and fax (1-888-473-9257) a Credit Card Authorization Form and documentation for each card used.

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Question:

What are the hours of operation?

Answer:

BookMaker.com wagering and customer service is open 24 hours a day, 7 days a week, 365 days of the year.

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Question:

If I have a question that is not answered in the FAQ, what should I do?

Answer:

Simply call toll free 1-866-9-BOOKMAKER (1-866-926-6562) to speak with a courteous customer service representative or email BookMaker Customer Service with any of your questions.

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